Frequently Asked Questions
What is Munchie Dude?
Munchie Dude is a restaurant marketing firm bringing customers and restaurants closer together. When engaging our company to coordinate food delivery, you are hiring the services of a self-employed delivery professional. You can order from any of our partner restaurants for delivery for only $3.99. A $1/mi pro-rated distance fee will apply after 4 miles from the restaurant. Limit of 15 miles from the chosen restaurant. Takeout is also available. In-house prices and options may vary. You can place an order online through this website or call 360-404-5582 and one of our customer service representatives will assist you with placing your order.
How long does it take for delivery?
The average delivery time varies based on volume and time of day. We typically quote an estimate between 30-60 minutes for deliveries.On orders more than 4 miles from the restaurant the estimated time will increase. We recommend that large orders be placed at least one day in advance. You can schedule a delivery days, weeks, or even months in advance.
What are my payment options?
* Residential/Hotel: Cash, Credit Card, and MunchieDude Gift Cards.
* Corporate: Cash, Credit Card, Company Check (company check address must match delivery address) and Munchie DudeGift Cards.
If you are paying with cash and have a bill larger than $20.00, please either leave a note on your online order or tell us over the phone. Your self-employed delivery professional does not carry enough change to break large bills without notice.
We accept Visa, Master Card, American Express, and Discover credit cards. The card being used and photo ID must be presented upon delivery and a signature will be required.This does not apply to no contact delivery.
Can I order from multiple restaurants?
Yes! The delivery fee will apply for each order. A $3.99 delivery fee discount may apply if the restaurants in question are close together. Your separate orders may be delivered by separate drivers. We recommend either splitting the gratuity or treating each order as though it will be handled by multiple drivers.
Where can I find the address of the restaurant I am ordering from?
Every restaurant menu has a More Info button located at the top/right of the screen. This pull-down contains the restaurant's address and hours of operation. Distance is calculated using the shortest route provided by Google maps from the restaurant to the address you provide.
Can I order from a restaurant outside my service area?
Service areas are limited to ensure that your order is delivered in a timely
manner and will always arrive hot, fresh and delicious. Catering or larger orders that are placed in advance may be available for restaurants outside the service area for an additional fee. Please call 360-404-5582 and a customer service representative will assist you with your request.
Can I cancel my order?
Orders cannot be canceled once they have been placed with the restaurant. If you need to cancel or make changes to an advanced order, call 360-404-5582 and a customer service representative will assist you.
I have a problem with my order. What should I do?
If there are any problems with your order, please call us within 15 minutes of the order being delivered. We will confirm with the restaurant regarding the mistake. Once we verify with the restaurant that the problem was on their end, we will either coordinate with your self-employed delivery professional to re-deliver the missing/incorrect item, or refund you the amount. If your delivery professional has to re-deliver, please give the driver the incorrect item. If the incorrect item is not provided or was correct after inspection, you will be charged for both items.
We do not issue refunds for orders. Should you have an issue with your food, we will be happy to speak with the restaurant to assist in a refund. We are obligated not to refund any orders without the consent of the restaurant.
To Our Community Members,
In preparation for the novel coronavirus, we have suggested drivers follow the tips and best practices listed below:
Keep your hands equipment clean
Wash your hands often with soap and warm water for at least 20 seconds. Rub your fingernails back and forth into your palm while applying pressure. Most germs live under fingernails. In between hand-washings, use an alcohol-based hand sanitizer that contains at least 60% alcohol. Wipe down your phone and stylus frequently.
Don't touch your face
Avoid touching your eyes, nose, or mouth with unwashed hands.
Cover your cough
Cover your mouth and nose when you cough or sneeze with your upper sleeve or tissue, not with your hands. Wash or sanitize after coughing or sneezing.
Clean common areas
Clean and disinfect objects and surfaces you often touch, such as countertops and door handles.
Stay home if you are sick
Your health is important. If you are feeling ill, please stay home until you are no longer experiencing symptoms.
We understand the precautions that several members of the community wish to take. If you are paying with a credit card and you prefer not to sign or want your driver to leave your order at your door to minimize contact, there is a special items section on our restaurant menus to indicate these preferences or you can call our office at 360-404-5582 and we will happily accommodate. We have suggested to all contracted drivers that they remain home if they are feeling unwell. We are also limiting in-office staff to essential personnel and encouraging our dispatchers to work from home.
We have decided to temporarily suspend the requirement for a signature to help eliminate touchpoints for our customers.
Due to Governor Inslees Stay Home, Stay Healthy order, we feel we must take further steps to minimize contact and practice social distancing. Effective immediately, we will be doing no contact deliveries by default. Contracted drivers will leave your order at your door, remain at the residence in their vehicle, and then call or text to make sure you have received your order. We will still accept cash because we know that may be all some people have, but we encourage customers to use debit/credit cards as much as possible. For cash orders, drivers have been advised to maintain six feet of distance during the transaction.
We have recently added, for your convenience, pick-up from several unpartnered options. Munchie Dude is NOT affiliated with these restaurants in any way. By ordering online from Munchie Dude you are agreeing to our terms conditions authorize Munchie Dude to order, pay for, collect, and deliver your order to you and you agree to reimburse Munchie Dude for the total cost of your order and any additional cost that may occur to special requests. We are providing a delivery service only, acting as your concierge or pick up agent. Note: A service fee will be applied to these restaurants.
We are not responsible for mistakes made by the restaurant or quality preparation of your food; Only it's transport to your designated location. We transport your order in our insulated delivery bags to preserve freshness and ensure food is kept as warm/cold as possible during delivery. But, please note that even with our equipment we cannot guarantee that your food will be the same quality or temperature as if you were dining in the restaurant. Please remember, it is take-out food. *Also please note that during our peak lunch dinner rush, we may exceed expected delivery times. If this happens, our staff will contact you to inform you of the delay in delivery. Hours shown are delivery hours and may vary from in-house times.
If you have any further questions, please give us a call. We are here to help! 360-404-5582
PLEASE CONTACT Munchie Dude WITH ANY QUESTIONS RELATED TO DISPUTES, REFUNDS OR CUSTOMER SERVICES